When you register as a patient of our practice, you provide consent for our GPs and practice staff to
access and use your personal information so they can provide you with the best possible healthcare. Only
staff who need to see your personal information will have access to it. If we need to use your information
for anything else, we will seek additional consent from you to do this.
Note: The patient registration form includes a section for patients to provide consent.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).What personal information do we collect?
The information we will collect about you includes:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.How do we collect your personal information?
Our practice will collect your personal information:
We sometimes share your personal information:
Your personal information may be stored at our practice in various forms, e.g. paper records, as electronic records, as visual (X-rays, CT scans, videos and photos), as audio recordings.
Our practice stores all personal information securely e.g. electronic format in protected information systems (password protected and regularly backed up on digital drives) or in hard copy format in a secured environment. All doctors, nurses, administration staff, and other medical personnel (i.e. Allied Health specialists) abide by confidentiality agreements.How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing under signature and our practice will respond within 30 days. Some fees may apply to cover expenses such as printing, copying, postage, doctors time, etc.
Our practice will takes reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing addressed to Shop 19A, Ringwood Square Shopping Centre, Cnr Maroondah Hwy & New St. (Enter Via New Street) or via fax number 03 8838 0081.How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. You can contact Ringwood Family Medical Centre at our address Shop 19A, Ringwood Square Shopping Centre , Cnr Maroondah Hwy & New St. (Enter Via New Street) or phone number 03 8842 6200. The turnaround response time as per our practice processes, is approximately 30 days.
You may also contact the OAIC. Generally the OAIC will require you to allow Ringwood Family Medical Centre time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002. Alternatively you can contact the health complaints commissioner via phone on 1300 582 113 or online at https://hcc.vic.gov.au/make-complaint; see https://hcc.vic.gov.au/contact for more details.Privacy and our website
If you log onto the website and read or download information, our Internet Service Provider/Hosting Provider will record your server address, domain name, the date and time of your visit to our website, the pages viewed and the information downloaded. This information is used for statistical and website development purposes only. We can determine the number of times that you have visited our website, the date of last visit, if you have updated your details/interests, and if you have clicked on the hyperlink contained on emails that have been sent to you. The information collected will be used to send you emails when content relevant to your areas of interest are added to the website. We record the email addresses of these recipients which may be used for our own marketing purposes.
Details received via our contact form will be stored on our private mail server until such a time as we do not require the forms.
We can determine your name and e-mail if you contact us via our contact form. These details are kept in accordance with our practice policies as described above.Policy review statement